FAQ

  • How much is shipping and how long does it take?

    • We use USPS Ground Advantage or FedEx Ground Economy. Pricing depends the size of the order and the shipping address.
    • Processing time is 1-2 business days.
    • Delivery time is 2 to 5 business days across the continental U.S., Alaska, Hawaii, U.S. territories, and military bases.

  • Can I pick up my order at the rink?

    • Yes, all orders can be picked up during Chilly's Pro Shop business hours.
    • Items will be ready to be picked up within 2-4 business days.

  • What are your business hours?

    • Mon-Fri 4pm-8pm
    • Saturday 10am-8pm
    • Sunday 10am-3pm
    • Exceptions for NM Ice Wolves Game Nights where we are open until 15mins after the conclusion of the game.

  • What is the return policy?

    • Return Eligibility

      • Online purchases may be returned within 30 days of delivery date.

      • Items must be unused, unworn, unsharpened, and in original packaging with all tags attached.

      • Proof of purchase (order confirmation or receipt) is required.

      Non-Returnable / Final Sale Items

      The following items are not eligible for return or exchange:

      • Custom or special-order items

      • Sharpened, baked, or mounted skates

      • Worn protective equipment

      • Undergarments, base layers, mouthguards, or hygiene-related items

      • Clearance or marked “Final Sale” items

      Return Process

      • Customers must contact Chilly’s Pro Shop prior to returning merchandise to receive return instructions.

      • Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

      • Original shipping charges are non-refundable.

      • We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.

      Refunds

      • Refunds will be issued to the original form of payment once the item is received and inspected.

      • Please allow 5–7 business days after receipt for processing.

      • Orders refused at delivery or returned due to an incorrect address may be subject to return shipping fees.

      Chilly’s Pro Shop reserves the right to refuse returns that do not meet the above conditions.

      If you have any questions, please contact us before initiating a return — we’re happy to help.

  • How do I contact you?


    • You can email us at Proshop@outposticearena.com
    • You can call us at (505) 856-7595 during business hours
    • You can visit us at 9530 Tramway Blvd NE, Albuquerque, NM 87122 during business hours

  • How do jerseys and hats fit?

    • Jerseys fit very loose and baggy.
    • Our hats are One-Size-Fits-All Snap-Back adjustable.

  • Do host families and employees get a discount?

    • Host family and employee discounts are available in the shop only.